KES Custom Printing is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013 of South Africa.
1. Who We Are
KES Custom Printing ("we", "us", "our") is a South African business based in Cape Town, Western Cape. We provide custom printing, personalised gifts, workwear, and promotional items.
Contact us at: info@kescustomprinting.co.za | 063 657 4375
2. Information We Collect
We collect personal information only when necessary to provide our services. This may include:
- Your name, email address, and phone number (when you request a quote or place an order)
- Your delivery address (for order fulfilment)
- Payment information (processed securely via PayFast — we do not store card details)
- Website usage data (via cookies and server logs)
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Respond to quote requests and enquiries
- Send order confirmations and updates
- Improve our website and services
- Comply with legal obligations
We will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
4. Legal Basis for Processing
We process your personal information on the following grounds:
- Contract performance — to fulfil orders you have placed with us
- Legitimate interest — to respond to enquiries and improve our services
- Legal obligation — where required by South African law
- Consent — where you have explicitly agreed (e.g. marketing communications)
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies — required for the website to function (e.g. session cookies)
- Analytics cookies — to understand how visitors use our site (anonymised)
You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.
6. Data Sharing
We may share your information with trusted third parties only where necessary:
- PayFast — for secure payment processing
- Afrihost — our hosting provider (servers located in South Africa)
- Legal authorities — where required by law
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Order records are retained for a minimum of 5 years for accounting purposes.
8. Your Rights Under POPIA
As a data subject, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Object to the processing of your information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at info@kescustomprinting.co.za.
9. Information Regulator
If you are not satisfied with how we handle your personal information, you may contact the Information Regulator of South Africa:
- Website: inforegulator.org.za
- Email: inforeg@justice.gov.za
10. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data transmission.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent update. Continued use of our website constitutes acceptance of the updated policy.